EasyQue Terms and Conditions (T&Cs) - 

Last Updated: November 2025

By accessing or using the EasyQue mobile application or its associated web services, you agree to be bound by these Terms and Conditions and our Privacy Policy.

I. General Terms of Service & EasyQue’s Role

1. Acceptance, Eligibility, and Service Scope

• Acceptance of Terms: Users agree to abide by these T&Cs and the Privacy Policy upon using the app or website.

• Eligibility: Users must be of legal age (e.g., 18) to enter into binding agreements.

• Service Scope: EasyQue is a facilitator of queue management and booking. We are not responsible for the quality, delivery, or outcome of the service provided by the third-party organization (the Organization / Consultant / Attendant).

2. Content and Data Responsibility

The Organization Admin is responsible for setting and maintaining all organizational details, images, user lists, and uploads via the 'My Organization' page. The content and its public reflection are the full responsibility of The Organization, not EasyQue.

3. Intellectual Property (IP)

All content, logos, software, and technology related to EasyQue are the property of the EasyQue company.

II. Booking, Queuing, and Service Terms (Guest Focus)

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4. Live Queue Reliance and Disclaimers

• Live Queue Reliance: The live queue position is an estimate and is subject to change based on the Service Provider's actions, unforeseen delays, or system adjustments. EasyQue is not liable for minor variations in predicted wait times.

• Data Accuracy: The accuracy of the Live Status relies solely on the Organization’s users updating serving tokens promptly. If any Attendant fails to update a token's status (e.g., missing the "served" button), the Live Status Webpage may provide wrong information. EasyQue will not be responsible for any consequences caused by such user error.

• Right to Refuse Service: The Service Provider (clinic, bank, restaurant) retains the right to refuse service to a Guest for organizational reasons (e.g., disruptive behavior, health concerns), even if a token was issued.

• No-Show Policy: A "No-Show" (e.g., missing the turn, failure to arrive within a grace period) may result in automatic cancellation and potential loss of the platform fee.

• Token Validity: The Organization may define the time limit or geographic radius within which a virtual token remains valid (e.g., the Guest must be physically present when called).

III. Financial Terms and Subscription (Organization Focus)

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5. Subscription, Trial Period, and AutoPay

• Subscription Basis: Subscription is on a monthly basis.

• Free Trial: You can use the app for free for 7 days. If the subscription is not purchased after the trial, it will be cancelled without prior notice.

• Pricing: Payment is based on the monthly basic platform fee multiplied by the number of active users. EasyQue reserves the full right to change/update this fee.

• AutoPay Requirement: Once the first payment is completed, you must set up an AutoPay arrangement. If AutoPay fails or is cancelled, your subscription will be terminated without prior notice after a series of follow-ups.

• Payment Confirmation: If payment is credited but subscription failed, you must contact us with a payment screenshot for immediate assistance.

6. Platform Fee for Guests (₹2)

• Platform Fee (₹2): The ₹2 fee is a non-refundable administrative charge for the Guest’s use of the EasyQue platform.

• Fee Non-Refundable: The ₹2 platform fee is not refundable under any circumstances, including cancellation, no-show, or service delay.

• Service Charges: EasyQue does not handle or refund any fees or costs charged directly by the third-party Service Provider.

• Payment Security: Payments are handled by a third-party payment gateway; EasyQue does not store full credit card details.

7. User Limit and Credential Sharing

If more users are detected than the set limit, or if credentials are shared across multiple users, EasyQue reserves the full right to cancel or deactivate the subscription. Limits can be increased by contacting EasyQue and confirming payment.

IV. Legal, Liability, and Termination

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8. User Conduct and Account Management

• Accurate Information: All users must provide accurate, complete, and current information.

• Prohibited Use: Users are prohibited from using the app for illegal activities, spamming, exploiting vulnerabilities, or harassing staff/users.

• Legal/Misconduct Responsibility: Any misuse of the application by users in an organization will be the sole responsibility of that Organization. By subscribing, the Organization warrants that it will never use the app for illegal activities and will keep user data private.

9. Limitation of Liability and Warranties

• Disclaimer of Warranties: The app is provided "as is," and EasyQue makes no guarantees regarding continuous, error-free operation, or the availability of any Service Provider.

• Liability Cap: EasyQue's liability for any damages arising from app use is limited to the maximum extent permitted by law (often limited to the amount of the platform fee paid).

• User Knowledge: Easyque will not be responsible for financial loss or reputation issues caused by your lack of knowledge in handling the app's functionalities.

• External Ratings: EasyQue is not responsible for any content or ratings on external platforms like Google Reviews, as they are not in our control.

10. Indemnification (Crucial)

The Organization agrees to indemnify, defend, and hold harmless EasyQue, its affiliates, and its officers from any and all claims, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from the Organization's use of the EasyQue platform, especially those related to customer disputes, misuse of the app, or violation of these T&Cs.

11. Force Majeure

EasyQue shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of nature, war, terrorism, embargoes, strikes, or widespread power or internet outages.

12. Governing Law and Jurisdiction

These T&Cs shall be governed by and construed in accordance with the laws of [Insert Governing Law, e.g., India], without regard to its conflict of law principles. Any legal action arising from these T&Cs shall be exclusively brought in the courts located in [Insert Jurisdiction, e.g., Bangalore, Karnataka].

13. Termination and Changes to Terms

• Termination: EasyQue reserves the right to suspend or terminate any account that violates these T&Cs. Subscription may be cancelled without a prior notice if terms are not fulfilled.

• Changes: EasyQue reserves the right to modify these T&Cs at any time. We will provide notice of material changes by posting the updated T&Cs on our website or app. Continued use of the service constitutes acceptance of the revised T&Cs.

V. Data and Privacy

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14. Reference to Privacy Policy

The collection and use of personal data are governed by the separate Privacy Policy, which is incorporated by reference into these T&Cs.